Common Solutions To Problems Using IrishJewelry.com

If you're reading this page, then chances are you've had some trouble adding products to your cart or getting all the way through the checkout process. We've added this page to the site to give you some general guidance and the most common solutions to these problems. IrishJewelry.com is built on a robust, enterprise-level E-Commerce platform, and we verify it's functionality daily. But that doesn't mean you can't still run into trouble. Because we care about each and every visitor to our site, and because we want your order, we'll do everything we can to help you purchase the jewelry you want on IrishJewelry.com. Even if it means calling you personally.

#1 - Use the latest web browser.

Based on tracking data we collect from the site, we know that a small percentage of our visitors still use Internet Explorer 6. This version, which originated in 2002, was the version of IE that first came with Windows XP. Since that time, however, Microsoft has released a new version of Internet Explorer-- version 7. Internet Explorer 6 is full of security holes, and it doesn't handle modern website functions like it should. So, even if you don't want to buy our jewelry, it's still a good idea to upgrade to IE 7.

You don't need to have Windows Vista in order to get the new version of Internet Explorer. In fact, you can download it for free by following this link. If you upgrade to IE 7, we'll bet your problems with using our site will be resolved immediately.

Other web browsers that also work well on IrishJewelry.com include:

Click on either logo above to download a free version of that browser. We suggest Firefox. It's awesome, and it'll import all your bookmarks from IE, so you won't lose a thing.

#2 - Make sure you have JavaScript enabled.

A few years back, when almost everybody DID use IE 6, it was a good idea to disable JavaScript as a way to deal with all the Spyware and Adware that would get installed on your computer by mistake. But when Microsoft released Internet Explorer 7, it became unnecessary to leave JavaScript disabled. Still, many people have it turned off. IrishJewelry.com uses JavaScript to control many of the features we offer on our site-- including the checkout process. So, be sure to check you browser's settings, and make sure JavaScript is enabled when you visit IrishJewelry.com

#3 - If you're still having trouble, just e-mail us.

All this technical stuff can be a little overwhelming, and that's okay. We've built our site so that it has all the cutting edge features so that people who recognize them can use them. But we cater to everyone. Our site is young, and right now, we can't take orders through incoming calls to our New York office. But, if you send us an email through our contact form, we'll be glad to call you directly and take your order by phone that way. You'll still get an e-mail confirmation of the order, as well as tracking information as soon as the order is shipped.