Unwanted, unsuitable or faulty goods can be returned by the customer and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods

Unwanted or unsuitable goods can be returned within 7 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item. We recommend using a reliable insured carrier to return the item.

Exceptions

Due to hygienic reasons earrings cannot be returned.

Faulty Goods

Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. Include this code with the returned item and use a reliable courier service to return the goods.